Reference

How goltoel Handles Your Personal Information

This page covers how we collect, store, and use your personal data when you access our platform. We keep it straightforward — you should know exactly what happens to your information, who sees it, and how to ask us to change or remove it.

Data collected at account levelWallet activity kept privateYour right to request deletionSSL-secured account sessions

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What We Collect and Why We Use It

goltoel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on goltoel, we collect the information you provide during registration — your name, email address, date of birth, and the payment method you choose to fund your account, whether that is DANA, OVO, or GoPay. We also collect transactional data each

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time a deposit or withdrawal is processed through your linked e-wallet. This helps us verify that funds move to and from the correct account holder, and it lets our support team resolve any payment queries without delay. Beyond account and payment data, we log device identifiers,
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browser type, and session activity. This technical data is used to detect unusual login patterns and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, or GoPay is limited to what those platforms
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need to complete a transaction — nothing more. Retention periods depend on the type of data. Account registration details are held for as long as your account remains active. Transaction records may be kept longer where local law or financial compliance obligations require it. Availability of
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our services depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Security and Your Account Rights

Your account is protected with SSL encryption across all sessions, whether you access the platform via mobile browser or desktop. Login events are monitored for anomalies, and any unrecognised device attempting to access your account will trigger a verification step before entry is allowed.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Two-step verification is available on your account. We recommend enabling it via account settings — it ties login to your registered mobile number, adding a layer beyond your password.

Data Retention

Active account data is retained while your account is open. If you close your account, we retain transaction records only as long as financial compliance obligations in Indonesia require.

Your Rights

You have the right to access the personal data we hold, request corrections, and ask for deletion where no legal retention obligation applies. Submit requests through live chat or the help centre.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove personal data tied to your goltoel account, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or through our help centre ticket system. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

Live Chat Open the chat icon from your account dashboard. Available for account-level privacy questions including data access and correction requests.

Email Support Send your data request to our support address found in the account help section. Include your registered email for faster processing.

Help Centre Tickets Log a formal ticket through the help centre if you need a written record of your data request and our response trail.

Privacy Questions We Hear Most Often

Straight answers to the privacy questions our account holders ask us most.

We collect your name, email, date of birth, and the payment details you add — DANA, OVO, or GoPay. We also log device and session data for security purposes.

We share only what payment processors like DANA, OVO, or GoPay need to complete a transaction. We do not sell your data to advertisers or other third parties.

Contact us via live chat in your account dashboard or raise a ticket in the help centre. Include your registered email and we will process your access request.

Yes. You can request deletion through our support channels. We will remove your data where no legal retention obligation applies, such as transaction record requirements under Indonesian financial rules.

Registration details are removed after account closure. Transaction records may be retained longer where Indonesian compliance obligations require it. We will confirm the exact period on request.

No. We never store your wallet PIN or login credentials. We record only the transaction result and amount on our side. Your wallet credentials stay with DANA, OVO, or GoPay respectively.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appgoltoel App

How goltoel Handles Your Personal Information

Data Security and Your Account Rights

Cookies and Tracking

Account Security

Data Retention

Your Rights

Reach Us About Your Data

Privacy Questions We Hear Most Often

01 What personal data does goltoel collect when I open an account?

02 Does goltoel share my data with third parties?

03 How do I request a copy of the data goltoel holds about me?

04 Can I ask goltoel to delete my personal data?

05 How long does goltoel keep my account data after I close my account?

06 Are my DANA, OVO, or GoPay credentials stored by goltoel?

Privacy Policy

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